1. Information We Collect
Account information: When you create an account, we collect your email address and name through our authentication provider (Clerk).
Payment information: Payment details are processed and stored by Stripe. We do not store your credit card numbers directly.
Chat data: Questions and messages you send through the Service are processed by our AI provider (OpenAI) to generate responses. We may retain conversation history to improve the Service.
Images: If you upload images for analysis, these are sent to our AI provider for processing. We do not permanently store uploaded images.
Usage data: We collect standard web analytics data including pages visited, time spent, and device information.
2. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Process payments and manage subscriptions
- Generate AI responses to your queries
- Send important service notifications
- Improve the quality and accuracy of the Service
- Comply with legal obligations
3. Third-Party Services
We use the following third-party services to operate:
- Clerk — Authentication and user management
- Stripe — Payment processing
- OpenAI — AI processing for chat responses and image analysis
- Vercel — Hosting and infrastructure
Each of these providers has their own privacy policies governing how they handle your data. We encourage you to review their policies.
4. Data Storage and Security
Your data is stored on servers operated by our hosting and infrastructure providers. We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your account information for as long as your account is active. If you cancel your subscription and delete your account, we will delete your personal information within 30 days, except where we are required by law to retain it.
6. Your Rights
Under Australian Privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us at the email address provided below.
7. Cookies
We use essential cookies and local storage for authentication and remembering your Terms & Conditions acceptance. We do not use third-party advertising or tracking cookies.
8. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.
10. Contact
For privacy-related enquiries, please contact us at support@plumbersbible.com.au.